E-shop CP Customer Support
The bank payment gateway through which the e-ticket is paid automatically refunds back to the bank account from which the e-ticket was paid. This process cannot be influenced by the CP.sk e-shop in any way. Ask your bank how there will be handled such incoming payment. The CP.sk e-shop can send money to an alternative account only if the bank rejects the refund, with some reason, for example, that the account does not exist, and returns the refund again it to us. Therefore, if you return an e-ticket and you do not have the refund back in your original account within a few business days, contact the E-shop CP Customer Support via the form HERE.
For such cases is necessary to file a claim. More information how to file a claim is HERE.
The bank payment gateway through which the e-ticket was paid automatically refunds back to the account from which the e-ticket was paid. In the case of payment by card the bank payment gateway refunds to the account to which the relevant payment card is issued. The CP.sk e-shop do not know the account/payment card numbers.
The processing of returned e-tickets and the relevant bank refund takes about 3 business days. In the statement of incoming payments, the amount can then be credited back to the date of purchase of the e-ticket, or to the date of debiting from your account, if it occurred later than the day of purchase.
The refund process is fully automatic and cannot be influenced or accelerated.
Check the list of your incoming payments for the date of e-ticket purchase - the receiving bank may credit the refunded amount back up to the date of purchase (or up to the date of debiting from your account, if the debiting was made later than the day of purchase) and not up to the date the financial amount was actually returned to your account.