E-shop IDOS Customer Support
You can lay a claim, if the e-ticket was UNUSED, because the corresponding connection was canceled or delayed on departure from the get-on-station with more than 30 minutes.
- For claims of tickets of the carrier České dráhy, a.s., according of the carrier’s conditions, is necessary to fill the claim form at: https://www.cd.cz/en/kontaktni-formular. All decisive information about the claim (e.g.: confirmation about the delay/cancellation of the train issued by the train staff, tickets itself, etc.) should be attached.
- For claims of tickets of the carrier group Leo Express, according of the carrier’s conditions, is necessary to fill the form at: https://www.leoexpress.com/en/contact/refund/compensation-for-delay.
- For tickets of the carrier group RegioJet, according of the carrier’s conditions, to apply a claim is possible to use 3 different ways:
1. by filling the claim form at the website of the carrier: https://regiojet.com/services/your-feedback,
2. by sending an e-mail to the e-mail address: reditel@regiojet.com,
3. by phone-call: +420 222 222 221. - For tickets of the carriers of group Arriva, according of the carrier’s conditions, applying a claim is possible only by sending an e-mail to the e-mail address: info@arriva.cz.
- For tickets of the carriers of group FlixBus, according of the carrier’s conditions, to apply a claim, please use its form at https://help.flixbus.com/s/contact-us?language=en.
- For tickets of the carrier Gepard Express, according of the carrier’s conditions, to contact the customer center, and to apply a claim use the e-mail address: info@gepard.com.
- Claims about the tickets of IDS Doprava Ústeckého kraje are appliable only by e-mail to e-mail address: dukapka@ds-uk.cz. It is necessary to attach to the e-mail also the PDF tax document of the ticket, which is the subject of the claim.
Claims of tickets of any other carrier (not listed above) has to be filled in the form of E-shop IDOS Customer Support (HERE). The claimed PDF ticket has to be attached.